About Me
Hi, I’m Jack; a CX strategist and automation nerd with a soft spot for seamless journeys, clean dashboards, and well-behaved CRMs. I’ve spent the last several years helping companies of all sizes—from member-driven banks to scrappy startups transform how they connect with their customers.
I specialize in the intersection of behavior, systems, and personalization. Whether it’s crafting journeys that feel human or deploying CRM logic that adapts to individual needs, I’m focused on keeping customers seen, heard, and understood.
What I bring to the table:
• The grit to build from the ground up
• The leadership to guide cross-functional teams
• The strategic brain to connect insight with execution
• A relentless focus on making data usable, not just beautiful
• The grit to build from the ground up
• The leadership to guide cross-functional teams
• The strategic brain to connect insight with execution
• A relentless focus on making data usable, not just beautiful
If you’re looking for someone who can step in quickly, ask the right questions, and build systems that scale- hi, it’s me.
Thank you!