CX, insights, automation, and everything in between.
Here’s how I help teams build smarter systems, faster:
💡 CX Strategy & Journey Mapping
Define the full customer experience with journey maps, service blueprints, and pain point discovery. Translate friction into opportunity.
📊 Voice of the Customer & Insight Activation
Design and deploy surveys (NPS, CSAT, CES), closed-loop feedback systems, and stakeholder-ready reporting that drives real action.
⚙️ CRM & Marketing Automation
Audit, optimize, and build cross-channel workflows (email, SMS, push, chatbot) that engage customers and streamline operations.
📈 Lifecycle & Funnel Optimization
Design and implement nurture paths, retention plays, and segmentation strategies that drive conversion and long-term loyalty.
🛠️ Fractional & Freelance Projects
Need a short-term CX lead? Someone to untangle a messy campaign or rewire your CRM? I do that. Fast.
Not sure where to start?
Let's chat about your companies needs.